Support Solutions

We've all been there at one time or another. Networks choke. Servers freeze. Files disappear. If you dont have the resources or the workforce on hand to find solutions to the processes creating bottlenecks in your business, give us the opportunity to help. We live for these kinds of challenges.

We will work with you to identify your real IT support issues, guaranteeing that we provide a service that is appropriate to your businesses' needs. When discussing your computer needs, we will review with you the individual support requirements for your user's workstations, input and output devices, servers, hubs and routers, operating systems and software. We can also help you design and deploy many common office technologies, including:

  • E-Mail
  • File and Printer Sharing
  • Remote Systems Management
  • Data Management

We have also spent considerable resources developing Tag Team, our web-based tool for customer communication and support. Support clients may use Tag-Team to post and track maintenance, support, and software development issues, view their support history, or work directly with one of our developers in a task-based project discussion. Tag-Team has enabled us to achieve our service quality goals and has played a major part towards our goal of total customer satisfaction.

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